Effective Date November 17,2025
At Jean Spendlove Counseling LLC, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you interact with our website, counseling services, and communication systems, including text messaging.
1. Information We Collect
We collect the following types of information to provide counseling services and operate our practice:
Personal Information
When you contact us or request services, we may collect information such as your:
- Name
- Address
- Phone number
- Email address
- Date of birth
Health & Medical Information
During counseling sessions or inquiries, you may share information about your:
- Mental health
- Medical history
- Family history
- Treatment goals
- Other relevant information needed for your care
Payment Information
If you pay for services, payment details (e.g., credit card or electronic payment information) may be collected through a secure third-party payment processor.
Website Usage Data
We may collect anonymous information through cookies or analytics tools, including:
- IP address
- Browser type
- Pages visited
- Time spent on the website
This data helps us improve website performance and user experience.
2. How We Use Your Information
We use your personal information to:
- Provide mental-health counseling and related services
- Communicate with you about appointments, reminders, or follow-up care
- Respond to inquiries
- Process payments
- Improve website performance and services
- Comply with legal, ethical, and record-keeping requirements
3. How We Protect Your Information
We take your privacy and security seriously. Measures include:
- Encryption of sensitive data during transmission
- Strict access controls for authorized personnel only
- Secure storage of personal and health information
- Regular updates to meet industry and HIPAA-related standards
- We maintain strict administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your information.
No method of online transmission or storage is fully guaranteed, so we encourage clients to use secure devices and safe browsing practices.
4. Sharing Your Personal Health Information
We do not sell, rent, or trade your personal health information.
We may share your personal health information only under these circumstances:
- With Your Explicit Consent (for example, when coordinating care with another provider).
- With Payment Processors, These providers are contractually required to safeguard your data and use it only for the services they provide.
- For Legal Reasons if required by law, subpoena, court order, or to prevent harm.
5. SMS Messaging Terms & Conditions (10DLC-Compliant)
By providing your mobile phone number and opting in by texting START, you consent to receive text messages from Jean Spendlove Counseling LLC. Message and data rates may apply.
Contact Information: you may contact us at 303-537-1640 or jeanspendlovecounseling@outlook.com for any inquiries related to messaging, assistance, or opt-out requests.
Types of Messages: messages may include appointment and customer-care information. We do not send marketing or promotional messages.
Message Frequency varies, but you may receive up to 4 messages per month.
Help Instructions: for help or additional information, reply HELP or contact us directly at 303-537-1640 or jeanspendlovecounseling@outlook.com. Message and data rates may apply.
Opt-Out Instructions: you may opt out of messaging at any time by replying: STOP.
Once you send STOP, you will no longer receive messages. Message and data rates may apply.
Data Sharing & Protection: we do not share, sell, transfer, or disclose your mobile number, opt-in status, message content, or any SMS/text-related data to any external organization under any circumstances, including with your consent.
All mobile opt-in data is confidential and is never shared with anyone.
We maintain strict administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your information.
Contact Information: if you have any questions about this Privacy Policy, your personal information, or our data practices, you may contact us at jeanspendlovecounseling@outlook.com or 303-537-1640.
6. Retention of Information
We retain your personal and health information for as long as necessary to:
- Provide counseling services
- Maintain required clinical and legal records
- Comply with applicable laws and ethical standards
After required retention periods expire, information is securely destroyed.
7. Your Rights
You have the right to: Access & Correct Your Information
Request access to personal information we hold and request corrections if it is inaccurate or incomplete.
Request Deletion
In certain cases, you may request deletion of your information, subject to legal and clinical record-keeping requirements.
Opt-Out of Communications
You may opt out of automated or marketing communications at any time by following the instructions provided or contacting us directly.
8. Contact Us
If you have questions about this Privacy Policy or your rights, please contact:
Jean Spendlove Counseling LLC
Phone: 303-537-1640
Email: jeanspendlovecounseling@outlook.com
Jean Spendlove Counseling LLC 